Policies                                                                  
 

Appointments

While walk-ins are welcome, we recommend that appointments be made in advance in order to match you with the best practitioner for your desired type of service.

Etiquette

Please arrive 10 minutes prior to your scheduled appointment time in order to complete paperwork so that your session can start on time.

We understand that things happen to cause us to be late and will offer an extension if time permits. However, we cannot guarantee appointments for late arrivals. A late arrival will receive the service for the balance of the scheduled appointment time and be responsible for the scheduled service fee.

So that you receive the maximum benefit from your treatment, please silence your electronic devises during your session.

Payment for Services

We accept cash, MasterCard, American Express, Discover and Visa. We do not accept checks from new clients.

Service fees do not include sales tax or gratuity.  While gratuities are always appreciated, they are not required. However, if you are pleased with the service you receive, your massage therapist or spa technician will be grateful for the customary 15-20% or whatever amount you choose to give for good service.

Refunds & Cancellations

There are no refunds on gift certificates, however they are transferable upon written request.

Your appointment time is reserved just for you. The treatment room cannot be used by anyone else during your scheduled session. So should you need to cancel or reschedule your appointment, we require a 24 hour notice in order to avoid a $35.00 no show or cancellation fee.